Legal support for B2C / B2B e-commerce

Services
Your store is growing. Your legal documents – not necessarily.

Disorganised e-commerce paperwork costs more than you think – in UOKiK fines and lost customer trust.

Comprehensive e-commerce legal support for online store owners – B2C, B2B, dropshipping and marketplaces.

  • We assess your needs. We know the right questions to ask online store owners.
  • We recommend solutions tailored to your business model: B2C, B2B, dropshipping and marketplaces.
  • We deliver documents tailored to you, not copied from a template, as part of our comprehensive e-commerce legal support.
Hero-kwadrat
Legal protection is essential if you want to scale. Our clients understand that well:
Logo Saint Warsaw
Logo Almi Decor
Logo Loman
Logo entirem
Logo Mandel
Logo Minou
Logo Fairclo
Logo Quiosque
Logo Wall Printers
Logo MLC
Logo Blue Shadow
Post Medical
MEGi PLAST
Moodbox bez tła
The traps that most often hold online stores back

Time to grow your e-commerce business with confidence.

You're unsure whether your documents are up to scratch

A free AI-generated template for your online store terms and conditions won't protect you.

Running an online store with template documents exposes you to a host of legal risks – from the first Omnibus Directive compliance check to problems with other applicable laws.

You're afraid of UOKiK fines and inspections

Unfair terms in your online store's terms and conditions are the most common reason supervisory authorities impose fines.

The first customer complaint leads to proceedings. Good consumer protection advice determines whether your online store makes it through an inspection.

GDPR is still a mystery to you

You collect customer data and use marketing tools, but without privacy policies and data protection procedures, you risk action by UODO.

Your online store needs a privacy policy, an incident response procedure and a list of policies for social media platforms, advertising systems and email marketing.

You want to sell B2B and B2C, but don't know the differences

Each model, whether B2C, B2B, dropshipping, or a sales platform, comes with different legal requirements and risks.

Without separate terms and conditions, you risk disputes. Sometimes your online store needs two different licence agreements, not one generic agreement.

You keep delaying your launch because the "paperwork" isn't ready

You leave legal issues until the last minute before launching a new online store – but that delay costs more than legal support.

Getting legal support at launch costs less than rescuing your store after its first complaint.

You want to expand, but foreign laws worry you

Selling in foreign markets requires a partner who understands how e-commerce markets work and can help adapt your documentation. We guide your online store through the compliance requirements in every jurisdiction.
Had enough?
Our strengths

A law firm that works like your own in-house legal team.

CREATIVA LEGAL PORTRET V4 13 2
Our processes ensure that our e-commerce legal support delivers tangible business results.

Obsessed with e-commerce You're afraid of UOKiK fines and inspections

OUR SOLUTION:

We know what an abandoned basket is and how a checkbox affects the customer journey.

We know e-commerce inside out – and our solutions help your business grow.

Experience backed by numbers You want to expand, but foreign laws worry you

OUR SOLUTION:

We've supported dozens of online stores, from boutiques to major e-commerce platforms and marketplaces.

Providing legal support to B2C and B2B online stores is what we do every day.

→ See case study.

We speak the language of business, not legalese GDPR is still a mystery to you

OUR SOLUTION:

No legal jargon. We turn legal requirements into clear rules, with documents you can understand and explain to your customers.

Complete cost certainty You keep delaying your launch because the "paperwork" isn't ready

OUR SOLUTION:

A fixed price for a defined outcome. No surprises on your invoices. Your CFO will love us.

We take full responsibility You're unsure whether your documents are up to scratch

OUR SOLUTION:

We don’t say ‘it depends’. We provide the best solutions for your online store and take responsibility for compliance with applicable law.

We believe lawyers are accountable for outcomes, not invoices.

Flexibility that keeps pace with e-commerce You want to sell B2B and B2C, but don't know the differences

OUR SOLUTION:
Our documents grow with your business – from your first sale to international expansion and new online platforms.
Legal support tailored to your stage of growth

Your e-commerce lawyer. Comprehensive legal support.

Okładki kategorii ecommerce v3
Comprehensive e-commerce legal support from our law firm helps your online store grow faster – from your first invoice to expansion.

Legal documents for your online store Legal documents for your online store

We prepare the documents you need to run an online store or website: terms and conditions tailored to B2C and B2B sales, a GDPR-compliant privacy policy, and complaints and returns procedures.

Documents that help you comply with the Omnibus Directive and consumer protection law.

GDPR compliance for e-commerce GDPR compliance

We bring your processes into line with data protection requirements. This includes a privacy policy, privacy notices, marketing consents and security procedures.

We advise you on data protection and train your team to process customer data correctly.

B2B agreements and business relationships B2B agreements

Agreements with suppliers, manufacturers, and partners.

We protect your interests in dropshipping and fulfilment arrangements and in agreements with courier companies and sales platforms. We prepare licence and commercial agreements tailored to e-commerce and online services.

Complaint handling and consumer rights Complaint handling

Complaints procedures that comply with consumer law and protect consumer rights.

Advice on the Omnibus Directive and consumer protection. We represent you before UOKiK and other supervisory authorities.

Expansion and online business growth Online business growth

Documentation for selling in foreign markets, adapted to the requirements of individual EU countries.

Advice on e-commerce platforms, digital services, sales processes and customer journeys in new markets.

Ongoing legal support and strategic guidance Ongoing legal support

We respond quickly. In a crisis, we act immediately. We help solve the day-to-day legal issues that arise in e-commerce operations.

Advice on sales trends, copyright protection and intellectual property rights. Our legal services also include trade mark registration, protection against unfair competition and support in intellectual property disputes.

Arkadiusz Szczudło
Advocate, CEO
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This won't be your typical lawyer–client relationship

Looking for a legal partner who understands e-commerce? You're in the right place.
Supporting dozens of online stores has taught us that your challenges have one thing in common: the law is treated as an obstacle rather than a foundation for selling safely.
We created a law firm that speaks the language of online sales. A law firm should respond faster than your supplier and meet deadlines more reliably than a courier company.
Your online store deserves legal support that drives you forward rather than holding you back.
...because working with us really is simple

What is it like to work with us?

We've developed our own way of working, which puts you, the client, first and helps us provide effective support to companies like yours.
01.
What is Creativa Core?
02.
How we work together
03.
Billing models
01.What is Creativa Core?
02.How we work together
03.Billing models
1. Three pillars, working as one.

We've combined three elements that traditional law firms treat separately. Together, they form a system that gets you legal support faster, eliminates chaos, and keeps improving. Every project teaches us how to work even more efficiently.

  • Processes – work in sprints (a clear goal = a clear result), a dedicated lawyer with a colleague ready to step in, and no need to explain the context all over again.
  • Technology – AI, automation, and a knowledge base built on 800+ projects that brings together the expertise of the entire team.
  • Relationships – an obsessive focus on your industry, a lawyer who speaks your language, and a partnership, not just a service. Your KPIs = our KPIs.
2. Reprogramming the lawyer's DNA.

We believe lawyers can accelerate growth instead of slowing it down. That's why we're rethinking the lawyer's role in your business. Instead of "the law says you can't", you hear, "I understand what you're trying to achieve. Let's do it this way."

  • From legal gatekeeper → to business partner.
  • From interpreter of regulations → to growth strategist.
  • From reactive adviser → to proactive guide.
  • From bottleneck → to a catalyst for business growth.
1. Free consultation: We get to know your business.
Complete the form or email [email protected]. We'll arrange a free call within 24 hours. We listen, learn how your business works and give you practical guidance – even if you decide not to work with us.
2. Paperwork and onboarding.
Just confirm by email and we can get started. With a pro forma invoice, an invoice and a schedule, you know what to expect, when and at what cost. Everything is clear from the start.
3. Kick-off: We get to know your business inside out.
We send you questions or meet with you to understand what makes your business tick. We tailor the legal approach to your vision, not the other way round.
4. Legal work: We build solutions.
Using the information we've gathered and the Creativa Core processes, we develop solutions tailored to your plans.
5. Feedback, wrap-up and next steps.
We discuss your feedback and refine the solution until you're 100% confident. Then we talk about your next stage of growth. A good lawyer doesn't disappear after sending the invoice.
1. Project fees – a fixed price for a defined outcome.
  • We agree on the goal, quote a price, and deliver by the agreed deadline.
  • No hourly billing. No surprises on your invoice.
  • You know exactly how much you'll pay and what you'll get before you accept our proposal.
  • Ideal for: contracts, terms and conditions, GDPR compliance projects, company registrations, and complete document packages for e-commerce.
2. Subscription model – like having your own in-house legal team.
  • A fixed monthly fee, priority support, and an immediate response in a crisis.
  • A lawyer who knows your business inside out + proactive advice.
  • Clients who choose this option save an average of 30% on legal costs.
  • Ideal for growing companies that need ongoing support without budget surprises.
3. Hourly billing – you pay for the work actually done.
  • Transparent quotes and cost estimates before we start. No hidden line items on your invoice.
  • Ideal for one-off consultations, unusual matters, or projects that are difficult to price upfront.

What do the business owners we've already protected have to say?

800+ companies have already used our services
Ola Hanuszewicz
Ola Hanuszewicz
ex CEO, NALU Bodywear

I was getting ready to sell my clothing brand and I was looking for someone specialised in the fashion industry, especially in copyright and this type of transaction. I found exactly the right people.

Throughout the whole process I felt taken care of, and I trusted that Paula and Arek would look after me even though I don’t have a legal background and might not fully understand everything. What I liked about working together was that Paula and Arek didn’t talk to me like typical lawyers, using legal jargon I couldn’t decode, and we skipped unnecessary formalities like being addressed as “counsellor” 😉

 

Rafał Wierzbicki
Rafał Wierzbicki
Co-founder, Wall Printers

What sets Creativa Legal apart most is their genuine commitment to understanding our business. The lawyers got to know the specifics of our products, which let them create solutions perfectly tailored to our needs, and the subscription model gave us predictable costs and the assurance of ongoing expert support.

We wholeheartedly recommend working with Creativa Legal!

Daria Janota
Daria Janota
Medical Centre Manager, Post Medical

I wholeheartedly recommend Creativa Legal! Professionalism, commitment and a personal approach to clients at the highest level. From the very first contact, I felt my matters were in good hands.

Creativa Legal’s lawyers can explain even the most complex legal issues clearly and understandably, and their effectiveness is genuinely impressive.

Tomasz Waligóra
Tomasz Waligóra
CEO, Męska Klinika

Running a company in the medtech space that’s also a licensed healthcare provider, I needed lawyers who understand the challenges of this business and can support its growth through a practical approach to law.

We needed to get our legal foundations in order – from securing copyright in medical content, through corporate structure, to standards for working with doctors. The law firm approached the topic comprehensively and practically – and importantly, the lawyers’ pace never slowed our growth.

Joanna Mazik
Joanna Mazik
Founder, Cheerful Bambino

When I started out running a fashion brand, I was looking for a law firm to help me put together a comprehensive market-entry plan. Choosing Creativa Legal turned out to be a bullseye. They’re incredibly professional, specialise in the creative industry and are fluent in the digital world, so they knew exactly what I needed.

I can’t imagine a better partner than Creativa Legal. Their professionalism, knowledge of the fashion industry and confident command of the digital world all played a part in my successful market entry.

Tomasz Ossoliński
Tomasz Ossoliński
Fashion Designer, Tomasz Ossoliński

I’ve been working with Magdalena Korol and Creativa Legal for several years. They’re excellent specialists in fashion law and copyright law. But that’s not all; there’s also a dimension that goes beyond expertise and competence — genuine care for the client, a partnership-based approach, and the ability to build trust.

That kind of support is fundamental in any business, because it helps you focus on what you do best, which in my case is design and tailoring.

Entire M sp. z o.o.
Entire M sp. z o.o.
operating brands including Helikon-Tex and Direct Action

Our cooperation was marked by a partnership-based relationship which, combined with reliability, meeting agreed deadlines and knowledge of the law applicable to the clothing industry, resulted in successful projects. The firm helps us refine our branding standards and systematize our knowledge of product labelling. At this point, we can confidently recommend the firm to other companies in the clothing industry.

Stanisław Lohman
Stanisław Lohman
loman.pl

Entering the e-commerce market brought a huge number of new challenges. Beyond the product itself, we had to be ready on the logistics and marketing side, and know our competitors inside out. Working with the firm let us feel at ease on the legal side. I honestly recommend them!

Katarzyna Świątkowska
Katarzyna Świątkowska
CEO, Cognitus.pl

We came to Creativa Legal ahead of the changes brought in by the Omnibus Directive. We wanted our educational platform with courses for teachers (Cognitus.pl) to be fully compliant with current regulations. While working on the documents, the lawyers were available to us and answered every question we raised without any trouble. On top of that, we could count on them for practical guidance on implementing the recommended changes on the platform.

Pricing

How much does B2C / B2B e-commerce legal support cost?

We use fixed prices agreed upfront. Before you accept our proposal, you know exactly how much you'll pay and what you'll get.

The figures shown are indicative price ranges. We tailor every quote to your project following a free consultation.

Need ongoing support? See our subscription model – like having your own in-house legal team, without the cost of a full-time hire.
01.
Document package for an online shop
average price: PLN 3,500 excl. VAT
02.
Document package for a marketplace
average price: PLN 5,000 excl. VAT
03.
Online store or marketplace audit
from PLN 1,500 excl. VAT
04.
Online store development agreement
from PLN 3,500 excl. VAT
05.
Distribution agreement
from PLN 4,000 excl. VAT
06.
Gift card terms and conditions
from PLN 1,500 excl. VAT
07.
Loyalty programme terms and conditions
from PLN 2,500 excl. VAT
08.
EU trade mark registration
average price: PLN 2,200 excl. VAT
09.
Implementing GDPR compliance measures for your company
average price: PLN 4,500 excl. VAT
10.
Subscription – ongoing legal support
from PLN 3,300 /month excl. VAT
These are prices you can get comfortable with :) Keep in mind, though, that the prices shown are estimates, and we prepare every quote individually. The first consultation is free. Get in touch.
FAQ

Frequently asked questions about e-commerce legal support

See answers to frequently asked questions or email us at [email protected].

A starter document package, including online store terms and conditions, a privacy policy and procedures, costs approximately PLN 3,000–4,000 excl. VAT. Ongoing e-commerce legal support on a subscription basis starts at PLN 3,000 per month. We quote the price upfront, with no surprises.

Book a free call.

Usually a few working days after we receive the details of your online store. We can move faster if you need an express service. We carry out a compliance audit and check that the documents have been properly implemented as a separate step.

We've supported dozens of online stores and sales platforms, from small boutiques to major marketplaces. We bring years of e-commerce experience. Read our case studies.

We prepare response templates for complaints, help resolve disputes, and represent you before supervisory authorities and in court proceedings. Our subscription includes consultations and ongoing support. E-commerce legal support also covers copyright protection for advertising materials and product descriptions.

We prepare documentation for sales in international markets, taking into account the requirements of EU countries. We advise on consumer law, data protection, and drafting marketing content and product descriptions for new markets. This is part of our e-commerce practice.

Not always. It depends on your business model. Consumer law doesn’t apply to all business customers, so the terms and conditions must reflect differences in consumer rights. We prepare versions tailored to your business model and digital services.

At a minimum, you need online store terms and conditions, a privacy policy, GDPR documentation and information about the right of withdrawal. We also recommend complaints procedures, promotion terms and conditions, product descriptions that comply with consumer law, and privacy notices. The documents you need depend on your product range and business model, so advice tailored to your business is essential.

AI is a great tool, but it needs a solid foundation. You can use the ready-made documents available in our shop as input for AI.

Let's discuss legal solutions for your business.

Complete the form or email [email protected]. We'll get back to you within 12 hours (on working days).
you're looking for a solution to a legal issue in your business,
you want to understand our timelines, costs and way of working,
you want to see what we're like and whether we click 🤝
On your first call, you'll get specific recommendations, even if you decide not to work with us.
Get to know us during a free consultation

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